An MADA member has alerted us to a new scam targeting dealership sales staff, attempting to gain access to your dealership’s computer infrastructure.
How the Scam Works
The dealership received a Carfax lead. When staff followed up, the “customer” expressed interest in a vehicle but insisted on scheduling a Zoom meeting to discuss it further. When the salesperson declined, the person became increasingly pushy, then went silent and stopped responding to texts entirely.
A quick online search by the dealership confirmed this was likely a scam. To validate their suspicion, the salesperson followed up with the customer the next day – and the phone number was no longer in service.
Zoom Link Contains Malware
The scam has also been targeting real estate professionals and other industries. It is reported that if the scammer’s Zoom link is clicked, malware is installed on the device. From there, bad actors can potentially access sensitive data, customer information and dealership systems.
